Shipping policy

Shipping Policy

Shipping Locations

We currently ship within the United States and internationally. Orders may be restricted if a product is prohibited in the destination country or region.

Processing Time

Orders are typically processed within 1–2 business days.
Please note:

  • We do not ship on weekends (Saturday or Sunday).
  • Processing times may be extended during holidays or high-volume periods.

Shipping Methods & Carriers

We offer multiple shipping options through trusted carriers, including FedEx, UPS, USPS, and DHL.

Available options may include:

  • Standard shipping
  • Expedited shipping
  • Overnight delivery (available in most locations)

Shipping methods are displayed at checkout based on your location.

Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method.
We may offer free shipping on select products, which will be clearly indicated at checkout.

Delivery Time

Estimated delivery time is 2–5 business days after shipment for most orders.
Please note:

  • Delivery times may vary depending on location and carrier.
  • International orders may take longer due to customs processing.

Order Tracking

Tracking information will be provided once your order ships.
You can receive updates via:

  • Email
  • Text message
  • Your account login (if applicable)

Lost, Stolen, or Damaged Packages

Lost or Damaged Packages
We follow the policies and claims processes of the selected shipping carrier for lost or damaged shipments.

Stolen Packages
If a package is marked as delivered but not received, we will allow time for the carrier to complete an investigation before considering replacement or further action.

Damaged Items
If your item arrives damaged:

  • You must provide photo evidence of the damage
  • Claims must be submitted promptly after delivery
    Once reviewed, we will process a replacement or reimbursement as appropriate.

Incorrect or Changed Addresses

Customers are responsible for providing accurate shipping information at checkout.

  • Address changes can be made before the order is transferred to the carrier
  • Once the package is with the carrier, customers may:
    • Contact the carrier directly, or
    • Reach out to us for assistance

If an incorrect address is provided and results in reshipment:

  • Reshipping fees are the responsibility of the customer

International Shipping

For international orders:

  • Customers are responsible for any customs duties, taxes, or import fees
  • Delivery times may be longer due to customs clearance and local postal services

Contact Us

If you have any questions about your shipment, please contact us:

  • Phone: 1-800-780-6861
  • Email: info@elusivewildlife.com